If something unexpected should ever happen, one telephone call to ITS gets the truck rolling again with minimum delay. ITS is on stand-by day and night, 365 days a year. Just call +31 40 214 3000
hour a day
days a week
days a year
If your truck breaks down unexpectedly, a quick telephone call to our ‘International Truck Service’ (ITS) will be enough to get your DAF back on the road with the minimum amount of delay. And this applies not only to breakdowns but also to situations in which you are involved in an accident or require assistance with paying a fine in a foreign country. All free of charge, because the help we provide is just part of the service we offer our DAF customers. The International Truck Service can be reached 24/7 at +31-402143000. You can find this number in the manual provided as standard in your truck, along with a list of European DAF dealers.
If your truck breaks down anywhere in Europe, you just call the International Truck Service. You tell us where you are, what the problem is and how many kilometres you have on the clock. We then call your home dealer and ask them to vouch for you as a DAF customer by providing a guarantee of payment. This payment, up to €1250, is usually processed without any delay. We then contact the nearest DAF dealer to you in the country where you have broken down and in no time at all you will know how and when you will be helped.
We will contact you by telephone while you are waiting and inform you as to when help is expected to arrive. Generally speaking, someone will arrive to repair or tow your truck within 6 hours. However, we always strive to help you as quickly as possible. If your truck has to be towed and the spare parts you require are not immediately available, we will check out alternative transport for you. Payment is made afterwards through your own DAF dealer, so that you can get back on the road without further delay.
Proper maintenance of your truck reduces the chances of it breaking down. Preventive maintenance is the key to trouble-free driving. Would you like more information or do you have any questions about our road side assistance services? We are ready 24/7 for all your enquiries.
National Parts Operations Manager
8.30am - 5.00pm Monday to Friday
9.00am - 12.30pm Saturday